WHAT TYPE OF
INFORMATION WE COLLECT AND HOLD
Information that you provide to us
such as your name, address, date of birth, telephone number, email address,
feedback you give to us by phone, email or post, and your communications with
us via social media.
We do not store your credit card
details.
Information about any device you have
used to access our services (such as your device’s make and model, browser or
IP address) and how you use our services, including our website.
Your contact details and details of
the emails and other electronic communications you receive from us, including
whether that communication has been opened and whether you have clicked on any
links within that communication. We do this to inform our choices when creating
communications that are relevant to you.
Details of any request you make
through the “Refer a Friend” function of our website or competitions.
If you do not want to be contacted for
marketing purposes, please tick the relevant box that you will find on screen.
HOW YOUR INFORMATION
IS USED BY US
The information we collect may be used
to:
• Make
our services available to you
• Process
your orders
• Process
payments and refunds
• Personalise
your booking experience
• Help
us to ensure that our customers are genuine and to prevent fraud
• Conduct
market research, either ourselves or via reputable agencies
• For
statistical analysis
• Help
us understand more about you as a customer, the products and services you
consume and how you consume them, so we
can improve our service to you
• Find
ways to improve our services and websites
• Contact
you about products and services, as well as provide you with offers, promotions
• Tailor
the online advertisements you see
• Help
answer your questions and solve any issues you may have
Your personal data will be held for 2
years unless a request is expressly made to remove/delete this information.
Without prejudice to any other administrative or judicial remedy, you shall
have the right to lodge a complaint with a supervisory authority in the United
Kingdom if the you consider that the processing of your personal data infringes
this Regulation.
WHO WE SHARE YOUR
INFORMATION WITH
We do not sell, rent or lease your
personal information to third parties. We work with GDPR-compliant data processors
with whom we share and receive your information.
For example:
• Payment
Gateways
• Advertising
Networks
• Analytics
Providers
• Email
Providers
• Review
Agencies
• Search
Information Providers
• Fraud
Prevention Service Providers
ELEVATED
FITNESS will not share personal information with any third parties without your
permission, unless to:
• Respond
to duly authorised information requests of governmental authorities
• Comply
with any law, regulation, subpoena, or court order
• Help
prevent fraud, or enforce or protect the rights and properties of ELEVATED
FITNESS
• Protect
the personal safety of ELEVATED FITNESS employees and third parties on ELEVATED
FITNESS property
• Transfer
personal data if ELEVATED FITNESS website or ELEVATED FITNESS is acquired (or
the majority of the company is acquired) by a third party
• Transfer
personal data if we sell or acquire any business or assets to a third-party
buyer or seller
HOW WE INFORM YOU
OF OUR PRODUCTS AND SERVICES
We would like to tell you about the great
offers, promotions, competitions, products and services of ELEVATED FITNESS
from time to time that we think will be of interest to you. Where you have
given us consent to do so, we may contact you by post, email, text message,
online, using social media and push notifications via apps, or by any other
electronic means. We will need to send you occasional service-related messages,
but we won’t send you marketing messages unless you opt into this feature.
Marketing messages include updates, offers, promotions and basket reminders.
You are not required to receive all these types of messages, and you can amend
your preferences or unsubscribe at any time, by either logging into your
account and following the directions, or by sending us an e-mail to hello@elevatedfitness.uk
ACCESS TO YOUR
INFORMATION AND HOW YOU CAN UPDATE IT
Under data protection legislation, you
have the right to access information held about you (also known as Subject
Access Request). If you opt to exercise this right and we agree that we are
obliged to provide personal information to you (or someone else on your
behalf), we will provide it to you or them free of charge (within 28 working
days). Before providing personal information to you or another person on your
behalf, we may ask for proof of identity and sufficient information about your
interactions with us in order to verify identity. If any of the personal
information we hold about you is inaccurate or out of date, you may ask us to
correct it. You can also correct or update your personal information by logging
into your account from our website. If you wish to exercise these rights,
please contact us at hello@elevatedfitness.uk
SECURITY
ELEVATED FITNESS is committed to
protecting the information with which you provide us.
We use secure socket layer software
(SSL) to encrypt personal information that you provide via your registered
account on our website. This technology prevents you from inadvertently
revealing personal information using an unsecure connection. Our website is
certified with an SSL certificate, which verifies that our website is secure.
We keep your information confidential
and store user personal data on a secure server, which is password protected
and firewall protected. Unfortunately, the transmission of information via the
internet is not completely secure. We will do our best to protect your personal
data, although we cannot guarantee the security of your data once transmitted
to our website. We will strive to prevent unauthorised access to your data
using strict procedures and security features.
REMOVING YOUR
DETAILS
If at any time you wish to have your
information removed from our active database, please contact us. We will remove
all your personal details. You agree that you do not object to us using your
personal information for any of the purposes outlined in this privacy policy
and you confirm that you do not and will not consider any of these purposes as
a breach of any of your rights under the Privacy and Electronic Communications
(EC Directive) Regulations 2003 and General Data Protection Regulation 2018.
SOCIAL MEDIA
TERMS OF USE
ELEVATED FITNESS maintains publicly
facing pages on social media sites, social networking sites, internet postings
and blogs (“Social Media Sites”). By posting any content related directly or
indirectly to ELEVATED FITNESS on any Social Media Sites on the internet, you
accept, without limitation or qualification, these terms. By providing any
content to any Social Media Sites you agree that the content will be considered
non-confidential and we have the irrevocable, worldwide, transferable,
royalty-free, right to reproduce, distribute, publish, and display such content
and the right to create derivative works from your content, edit or modify such
content, transfer the medium of such content, and use such content. By uploading the content onto ELEVATED
FITNESS Social Media Sites you agree that the material will not be defamatory
of any person, infringe any copyright, database right or trade mark of any
other or promote any illegal activity.
If you have any comments or concerns in relation to your use or ELEVATED
FITNESS use of Social Media Sites, please contact hello@elevatedfitness.uk
LINKS TO OTHER
SITES
Please note that our terms and
conditions and our policies will not apply to other websites that you get to
via a link from our site. If you follow a link to any of these websites, please
note that these websites have their own privacy policies and that we do not
accept responsibility or liability for these policies. Please check these
policies before you submit any data to these websites.
USE OF COOKIES
To ensure this web site meets our
visitors’ needs ELEVATED FITNESS collects web site statistics using cookies. A
cookie is a piece of code, which is placed on the user’s browser when they
visit one of our web sites. A cookie can
only be place on a visitor’s computer if the customer accepts cookies or if the
customer has visited the site previously and allowed the cookies.
CONTACT US
We value your opinions. If you have comments
or questions about our privacy policy, please send them to ‘ELEVATED FITNESS’
via at the following address.
Email: hello@elevatedfitness.uk
POLICY CHANGE
ELEVATED FITNESS may occasionally
update its Privacy Policy. When this is done we will also revise the ‘last
updated’ date of its privacy policy statement.
ORGANISATION NAME
AND ADDRESS
ELEVATED FITNESS
UNIT 17-20 GROVE HOUSE, TUDOR GROVE,
LONDON FIELDS, HACKNEY, UNITED KINGDOM E9 7QP
CHANGES TO THESE
TERMS AND CONDITIONS
ELEVATED FITNESS may occasionally
update its terms and conditions. When completed we will also revise the ‘last
updated’ date of its terms and conditions.
This policy was last updated 1st JULY 2025